Acrehunt privacy

Privacy Policy

How Acrehunt collects, uses, shares, protects, and responds to requests relating to personal information.

RERA: RC/HARERA/GGM/3207/2802/2025/85 Effective date: 28 Jan 2025

Privacy Policy

Acrehunt respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, how long we may retain it, and how you can contact us regarding your information.

For the purpose of privacy related communication, Acrehunt Real Estates Consultancy Private Limited may be contacted at [email protected].

By using this website, submitting an enquiry, contacting Acrehunt, or sharing your information with us, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We May Collect

We may collect the following information when you use the website, submit a form, call us, message us on WhatsApp, email us, visit our office, attend a site visit, or otherwise interact with Acrehunt:

  • name;
  • phone number;
  • WhatsApp number;
  • email address;
  • preferred property type;
  • budget range;
  • preferred location;
  • buying, selling, rental, leasing, commercial, or investment requirement;
  • message or enquiry details;
  • communication records required for follow up;
  • site visit or consultation preferences;
  • basic website usage data, if analytics tools are used;
  • any other information you voluntarily provide.

Please do not submit sensitive personal information unless specifically requested and necessary for a lawful purpose.

2. Purpose of Collection and Use

We may use your information to:

  • respond to your enquiry;
  • contact you regarding your property requirement;
  • suggest relevant property options;
  • arrange consultations or site visits;
  • coordinate property discussions with owners, sellers, developers, landlords, tenants, channel partners, or service providers where necessary;
  • provide buying, selling, rental, leasing, commercial, or investment related advisory support;
  • manage client communication and follow ups;
  • improve our website, services, and user experience;
  • maintain internal business records;
  • comply with legal, regulatory, contractual, tax, accounting, or compliance obligations;
  • protect Acrehunt’s legal rights and prevent misuse, fraud, or unlawful activity.

We aim to collect only information that is relevant and reasonably necessary for the purposes above.

3. Legal Basis for Processing Personal Data

Acrehunt processes personal data only for lawful purposes and primarily on the basis of consent provided by users while interacting with the website, submitting enquiries, registering for services, contacting Acrehunt, or otherwise voluntarily sharing information with us.

Personal data may also be processed where such processing is necessary:

  • to provide the services requested by the user;
  • to respond to enquiries and facilitate property related transactions;
  • to comply with applicable laws, regulatory requirements, or lawful requests from governmental authorities;
  • for legitimate business purposes such as fraud prevention, service improvement, customer support, record keeping, and protection of Acrehunt’s legal rights.

By using the website and submitting personal information, the user expressly consents to the collection, use, storage, and processing of personal data in accordance with this Privacy Policy.

4. Consent and Communication

By submitting your contact details or contacting Acrehunt, you consent to Acrehunt contacting you through phone, WhatsApp, SMS, email, or other appropriate communication channels for your enquiry and related real estate advisory services.

Where consent is required, we seek to process personal information based on clear, informed, and voluntary action by the user, such as submitting a form, sending a message, calling Acrehunt, or requesting assistance.

You may request us to stop promotional or non essential communications at any time by replying STOP on WhatsApp, asking us during a WhatsApp conversation, calling us, or contacting us at [email protected].

You may also withdraw consent for non essential processing where legally permissible. Withdrawal of consent may affect Acrehunt’s ability to respond to your enquiry or provide services.

5. WhatsApp Business Platform and Messaging

Acrehunt may use WhatsApp Business Platform, Meta services, authorized WhatsApp Business Solution Providers, CRM tools, hosting providers, and communication service providers to manage enquiries and send messages related to your property requirement.

WhatsApp communication may include enquiry responses, consultation coordination, site visit scheduling, property shortlist updates, service messages, follow ups, and, where you have opted in, relevant property or advisory updates.

Acrehunt will seek to send WhatsApp messages only where you have provided your mobile number and given permission to receive communication from us. You can opt out of WhatsApp communication at any time by replying STOP, asking us to stop during a WhatsApp conversation, calling us, or emailing [email protected].

Users should not share full payment card numbers, financial account numbers, government identification numbers, or other sensitive identifiers over WhatsApp unless specifically required by law and requested through an appropriate secure process.

6. Sharing of Information

We may share necessary information with:

  • property owners, sellers, landlords, buyers, or tenants, where relevant;
  • developers, promoters, or authorized representatives;
  • channel partners or associates;
  • legal, financial, documentation, or transaction support professionals, where relevant;
  • technology, hosting, analytics, WhatsApp Business Platform, Meta, communication, CRM, or website service providers;
  • government, regulatory, law enforcement, judicial, or legal authorities where required by law;
  • professional advisors, auditors, or consultants where necessary for business, legal, accounting, or compliance purposes.

We do not sell personal information to unrelated third parties for unrelated marketing purposes.

7. Sharing of Enquiry Information with Developers and Partners

Where a user submits an enquiry relating to any property, project, or service listed on the website, Acrehunt may share the user’s contact details and enquiry information with relevant developers, property owners, channel partners, consultants, or service providers solely for the purpose of responding to the enquiry and facilitating the requested services.

By submitting an enquiry through the website, the user expressly authorizes Acrehunt and such authorized partners to contact the user through telephone calls, SMS, email, WhatsApp, or other communication channels in relation to the user’s enquiry or related services.

Acrehunt shares personal information only on a need to know basis and for legitimate business purposes connected with the services requested by the user.

8. Marketing Communications

Users may receive communications from Acrehunt relating to property opportunities, market updates, newsletters, promotional campaigns, or other relevant services where permitted by law and applicable consent or communication preferences.

Users may opt out of receiving promotional communications at any time by following unsubscribe instructions contained in such communications, replying STOP where available, or contacting Acrehunt at [email protected].

Operational, transactional, enquiry related, and service related communications may continue to be sent where necessary for responding to enquiries, providing requested services, record keeping, compliance, or protecting Acrehunt’s legal rights.

9. Data Retention

We may retain your information for as long as necessary to:

  • respond to enquiries;
  • provide services;
  • manage client relationships and business records;
  • comply with legal, tax, accounting, regulatory, or contractual obligations;
  • resolve disputes;
  • prevent fraud or misuse;
  • support future property advisory conversations, unless you request deletion where legally permissible.

When information is no longer reasonably required, Acrehunt may delete, anonymize, archive, or securely restrict access to it, subject to legal and business record requirements.

10. Data Security

We take reasonable technical and organizational steps to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, digital communication, internet transmission, messaging platform, or storage system can be guaranteed to be completely secure. Users share information digitally at their own discretion.

11. Rights of Users (Data Principals)

Subject to applicable law, users may exercise the following rights in relation to their personal data:

  • right to access information regarding the personal data processed by Acrehunt;
  • right to seek correction, updating, or completion of inaccurate or incomplete personal data;
  • right to request deletion or erasure of personal data, subject to legal and contractual retention requirements;
  • right to withdraw consent previously granted for processing of personal data, without affecting the lawfulness of processing undertaken before withdrawal;
  • right to seek redressal of grievances relating to processing of personal data.

Users may exercise these rights by contacting Acrehunt at [email protected]. For WhatsApp opt out requests, users may also reply STOP in the WhatsApp conversation.

Acrehunt shall endeavour to respond within a reasonable period in accordance with applicable law. We may need to verify your identity before processing certain requests and may decline or limit a request where retention or processing is required by law, contract, dispute resolution, fraud prevention, or legitimate business record requirements.

12. User Responsibilities

Users are requested to provide accurate and updated information when submitting enquiries or contacting Acrehunt.

Users should not submit information on behalf of another person unless they are authorized to do so.

Users should not submit false, misleading, unlawful, or unauthorized personal information.

13. Cookies and Analytics

This website may use cookies or similar technologies to improve user experience, understand website traffic, support embedded tools, and improve website performance.

Cookies are small files stored on your device by your browser. They may help the website remember preferences, analyze visits, or support third party tools such as maps or analytics.

Types of cookies that may be used include:

  • essential cookies required for website functionality;
  • performance or analytics cookies;
  • embedded service cookies from tools such as Google Maps;
  • marketing or remarketing cookies, if enabled in the future.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

14. Google Maps and Third Party Tools

The website may embed Google Maps or other third party tools. These services may collect information according to their own privacy policies and terms.

Acrehunt is not responsible for the privacy practices, content, terms, or policies of third party websites, tools, or embedded services.

15. Children’s Privacy

This website is intended for adults and property decision makers. Acrehunt does not knowingly collect personal information from children.

If you believe a child has submitted personal information to us, please contact us at [email protected] for appropriate action.

16. Policy Updates

Acrehunt may update this Privacy Policy from time to time. The updated policy will be posted on the website with the latest effective date.